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Case Study – Copyworld

Caznet assisted Copyworld in their migration from a mix of expensive Optus voice and low speed Amcom network services across their national network to Caznet VoIP and a managed wide area network reducing costs and improving performance.

Solution Overview

  • Voice over IP and hosted PBX
  • Business Internet
  • Data Centre Co-Location
  • Wide Area Network connecting Adelaide, Perth and the Data Centre

About Copyworld

Established in 1984, Copyworld has grown to become a national leader in the sale and service of photocopiers and network solutions. With purpose-built offices in Adelaide and Perth, the company has over 60 employees serving the needs of customers Australia-wide. Copyworld is the exclusive Australian dealer for Toshiba photocopiers, multi-function devices (MFD’s) and facsimiles.

The Challenge

Copyworld’s national network connecting their Adelaide, Perth and Data Centre sites was built on mid-band ethernet-over-copper services delivering higher latency and lower speeds than what was required to keep pace with the demand of the growing use of data centre and cloud-based systems. Copyworld needed to increase the capacity of the national network and reduce overall latency between Perth and the Adelaide based services to support future centralisation and deduplication of systems across the business.

Copyworld’s telephony services, used heavily across the business for operations, service and the in-house telemarketing team was expensive to operate, and the PBX was not able to provide the full suite of features that the IT department wished to implement to support a national business of Copyworld’s size.

The Solution

Caznet provided a new managed Wide Area Network connecting the Adelaide and Perth offices at 100 Mbps each to a new data centre co-location environment located in our Adelaide CBD facility over dedicated fibre optic cabling.

The Optus Evolve voice service was replaced with Caznet SIP trunks and a hosted PBX.

Copyworld’s on-premises and co-located servers were consolidated into a new server rack at our Adelaide CBD data centre facility.

The expensive existing metered internet connection was replaced with a high speed 1 Gbps Business Internet service and Copyworld’s own public IPv4 address space migrated to our IP Transit services.

The Outcome

The new managed Wide Area Network service provides significantly higher speeds and lower latency than what was previously achieved over the ethernet-over-copper services that were in place. This has allowed Copyworld to centralise all their servers, applications and phone systems into a single infrastructure based in the Adelaide CBD data centre providing a single point of management and investment. Higher speed and more reliable internet and inter-site connectivity have allowed Copyworld to take advantage of both consolidated services and cloud-based services.

Caznet’s Business VoIP system provides Copyworld and its telemarketing team with access to a higher number of concurrent calls and no charges for local, mobile and national calls which has reduced the overall telephony cost of the business. A single phone system spanning both the Perth and Adelaide offices has enabled easier communication between staff at the two sites, overflow of calls and the ability to direct a caller to the correct person or department even if they are in the other state.

By consolidating services on to a single network, Copyworld’s costs for operating the national network, server environment and telephony system were significantly reduced while providing a faster and more reliable IT environment.