Critical Information Summary
1300 229 638 · caznet.com.au
Issued April 2026
| Configuration | Monthly charge (ex GST) | Data included | Minimum term | Early termination charge (ex GST) | Setup fee | Minimum total cost (ex GST) |
|---|---|---|---|---|---|---|
| 1000 Mbps · Low CoS · CBD | $819/mth | Unlimited | 36 months | Remaining months × $819 | $0 | $29,484 |
| 1000 Mbps · Low CoS · Non-CBD | $934/mth | Unlimited | 36 months | Remaining months × $934 | $0 | $33,624 |
| 1000 Mbps · High CoS · CBD | $1,159/mth | Unlimited | 36 months | Remaining months × $1,159 | $0 | $41,724 |
| 1000 Mbps · High CoS · Non-CBD | $1,279/mth | Unlimited | 36 months | Remaining months × $1,279 | $0 | $46,044 |
About this service
nbn® Enterprise Ethernet is a Layer 2 carrier-grade fibre service delivering dedicated symmetric bandwidth end-to-end through the nbn® access network. Supplied under nbn® Enterprise Ethernet wholesale access products. Intended for business use only. Caznet does not offer residential Enterprise Ethernet services.
Class of Service
Low CoS suits most business internet workloads — cloud applications, web browsing, email and general connectivity. High CoS provides strict performance parameters (frame delay <5.25ms, jitter <1ms, frame loss <0.01%) — suitable for real-time voice, MPLS circuits, synchronous storage replication and latency-sensitive applications.
Availability & site qualification
Available where nbn® Enterprise Ethernet can be deployed, subject to individual site qualification (SQ). Coverage is not universal. Caznet will advise on availability and any civil works costs after SQ. Delivery is typically 50–90 business days from order acceptance.
Charges
- Monthly plan: see pricing table above (ex GST + 10% GST)
- Excess data: $0 — unlimited, unmetered
- Static IP address: included
- Exit fee: remaining months × monthly charge (ex GST)
- Setup: $0 on 36-month term
- Fibre build contribution: may apply at certain sites — advised after site qualification. nbn® cost absorbed in most cases.
Billing
Billed monthly in advance on the 1st of each month for that calendar month (e.g. 1 January covers 1–31 January). New services are billed from the service start date to the end of that month, then monthly thereafter.
Payment
Direct debit, credit card, or EFT. Payment details are shown at the bottom of your invoice.
What you need
nbn® will install a Business Network Termination Device (BNTD) at your premises. A person 18+ must be present for the installation appointment. You will need to supply your own compatible enterprise-grade router — Caznet can assist with selection and configuration. Contact us before ordering if you are unsure.
Service level (SLA)
Gold eSLA — 4-hour restoration target, 24/7, for qualifying nbn® network faults (not a contractual guarantee). Includes a 99.95% monthly uptime Service Availability Guarantee (SAG) — service rebates apply if the target is not met. Priority enterprise fault queue. 24/7 support.
Optional add-ons
4G/5G failover; enterprise-grade router options. Pricing on request — contact Caznet.
Bundling
Not required. Enterprise Ethernet can be used standalone or alongside Caznet phone systems, co-location, or managed network services.
Qualifications — when service may be restricted or cancelled
Caznet may suspend or cancel this service if you: fail to pay your account; breach our Acceptable Use Policy or service agreement; engage in abusive conduct toward staff; or as required by law or by nbn®.
Changes to plan or pricing
If Caznet makes a materially detrimental change to your plan or pricing, you will receive at least 30 days' written notice and may cancel without penalty before the change takes effect.
Customer service & complaints
Phone 1300 229 638 · Email caznet@caznet.com.au · Complaints: caznet.com.au/about/legal/complaints
If you are not satisfied with our response, you can contact the Telecommunications Industry Ombudsman (TIO): 1800 062 058 · tio.com.au (free, independent)
Full terms & related documents
Standard Form of Agreement · Acceptable Use Policy · Privacy Policy · Financial Hardship Policy · caznet.com.au/about/legal