Critical Information Summary
1300 229 638 · caznet.com.au
Issued April 2026
| Monthly charge | Minimum monthly charge | Data included | Minimum term | Early termination charge | Setup fee | Minimum total cost |
|---|---|---|---|---|---|---|
| $119 inc GST | $119 inc GST | Unlimited | 1 month | $0 (month-to-month) | $0 | $119 inc GST |
Actual speeds may vary due to factors including network congestion, access technology, and in-premises setup. Speeds and performance may vary depending on your access technology (e.g. FTTN, FTTC, HFC, FTTP).
About this service
Caznet's nbn® broadband service delivers internet to your premises using nbn® network infrastructure. Supplied under nbn® wholesale access products.
Intended for business use only. Caznet does not offer residential plans. Eligible customers include businesses, schools, councils and not-for-profits.
Technology & availability
This plan is available on FTTP and HFC connections.
Available where nbn® infrastructure is deployed. Subject to service qualification at your address.
What you need
- A compatible modem/router — Caznet can advise on suitable hardware.
- HFC connections require an nbn® Network Termination Device (NTD), provided free by nbn®.
Charges
- Monthly plan: $119 inc GST
- Excess data: $0 — unlimited data (no excess charges or shaping)
- Exit fee: $0 (month-to-month)
- Equipment: own modem/router required; Caznet can advise
- nbn® new development fee: approx. $300 inc GST may apply to newly built premises — advised at sign-up
Billing
Billed monthly in advance on the 1st of each month for that calendar month (e.g. 1 January covers 1–31 January). New services are billed from the service start date to the end of that month, then monthly thereafter.
Payment
Direct debit, credit card, or EFT. Payment details are shown at the bottom of your invoice.
Bundling
Not required. This service may be taken on its own.
Service level (SLA)
Standard SLA — nbn® target restoration timeframes are typically up to 3 business days for qualifying faults (not guaranteed). Best-effort fault queue priority. Business hours support.
Optional add-ons
Static IP address; 4G/5G failover. Pricing on request — contact Caznet.
Qualifications — when service may be restricted or cancelled
Caznet may suspend or cancel this service if you: fail to pay your account; breach our Acceptable Use Policy or service agreement; engage in abusive conduct toward staff; or as required by law or by nbn®.
Changes to plan or pricing
If Caznet makes a materially detrimental change to your plan or pricing, you will receive at least 30 days' written notice and may cancel without penalty before the change takes effect.
Customer service & complaints
Phone 1300 229 638 · Email caznet@caznet.com.au · Complaints: caznet.com.au/about/legal/complaints
If you are not satisfied with our response, you can contact the Telecommunications Industry Ombudsman (TIO): 1800 062 058 · tio.com.au (free, independent)
Full terms & related documents
Standard Form of Agreement · Acceptable Use Policy · Privacy Policy · Financial Hardship Policy · caznet.com.au/about/legal