Australian Services Union SA & NT

The problem

The Australian Services Union SA & NT required an upgrade to its phone system during the COVID-19 period, when reliable and flexible communication became critical to maintaining operations.

Their existing system lacked reliability and did not support efficient call handling or the flexibility required for changing work conditions.

What we did

Caznet deployed a hosted business phone system, replacing the existing on-premise solution with a modern, cloud-based platform.

The implementation included supplying handset hardware and redesigning the call flow to improve efficiency and usability.

Call routing was simplified and structured to better handle incoming calls, ensuring staff could manage communications effectively whether working in the office or remotely.

The result

The Australian Services Union SA & NT now operates on a reliable and flexible phone system that supports day-to-day operations.

The improved call flow has streamlined communication, reduced missed or misdirected calls, and made it easier for staff to manage incoming enquiries.

The hosted platform provides a scalable foundation for future growth while ensuring consistent performance and reliability.